Return and Refund Policy
Returns
If you are not 100% happy with your order, you have 30 calendar days to return an item from the date you received it and we’ll be happy to issue a complete refund or replacement as you prefer.
- To request a return, your item needs to be unused and in the same condition that you received it
- Your item needs to be in the original packaging
- Please include the receipt or proof of purchase
- Damaged or defective goods are returned or replaced at Lucid Crafts expense
- Standard returns (all those other then damaged or defective goods) need to be returned back to us at customer expense
- Incorrect size ordered. Please check to the sizing chart before placing your order
- Incorrect info submitted for personalized items
- Incorrect address provided
You will also be able to request a full refund or replacement order should you not receive your delivery or your shipment tracking shows a delivery issue.
To initiate a return please email us at contact@lucidcrafts.com with your order details for further return instructions.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) right away.
You will receive the credit within a few days days, depending on your card issuer’s policies
Contact Us
To initiate a return please email us at contact@lucidcrafts.com with your order details for further return instructions.
You can also use the live chat feature on this page for any additional questions.