Frequently Asked Questions
My item is damaged, what do I do?
All art has a 90 day guarantee for any defects or damage. If damaged or defective we will replace it at no cost. Just email us via email@example.com with a photo showing the problem.
Refer to the detailed return policy here: https://www.lucidcrafts.com/store-policies/
I have not received a response from you yet?
We respond within 48 hours. Please check spam folders or contact us again if you have not received a respond in 48 hours.
I want to cancel or change my order
Sure, just let us know on firstname.lastname@example.org within 24 hours of placing your order
How much is shipping and what are your delivery times?
Shipping is free for all USA and Canada orders.
UK orders incur a flat rate shipping free of $19
All other international orders incur a flat rate shipping free of $39
Items marked “Proudly made in the USA” take 2-6 days to print and 5 – 12 days to be delivered once shipped.
All these items are dispatched from our US printing facility with tracking numbers.
Non-US/CA/UK orders may take up to 40 days to be delivered.
Please note that due to Covid there may be further unexpected delays in shipping.
Some items are shipped from international distributors and unless specifically marked as “Delivery within 5 – 12 days” please allow up to 35 days for delivery.
Do you ship internationally?
We do ship worldwide at a flat rate of $39 per order. Please email us to confirm your destination is accepted.
Do you offer tracking
You can email us on email@example.com to follow up on your order or check your tracking info here: https://www.lucidcrafts.com/track-order/
I ordered multiple items but only received one.
Some of our products may be dispatched from different distributors therefore you may receive one item before the other but dont worry, your other items are on the way.
Tracking shows the item was delivered but I have not received it?
Please email us on firstname.lastname@example.org.
How do I hang the canvas prints?
All prints are sent out wrapped on a wooden frame, so they are ready to hang when they arrive.